Support
We're here to help · Last Updated: October 13, 2026
Need help with Golden Mind? Reach out by email and we'll get back to you within 1–2 business days. Family members and caregivers are welcome to write on someone's behalf.
Common Questions
Pricing
Golden Mind is 100% free. There are no ads, no accounts, and nothing to buy.
Do I need an account?
No. There is no sign-up and no password. Just open the app and start.
Deleting your data
Golden Mind has no accounts and no sign-in. Your data, such as game progress, check-ins, voice stories, transcripts, your "My Life Story" book, and Goldie chat history, is stored only on your iPhone. There is no cloud sync. To remove all app data, simply delete the app from your iPhone.
Because nothing is backed up by us, deleting the app or losing your phone means your stories cannot be recovered. If you have questions about your data, email info@totaltrustconsulting.com.
Recording life stories
Tap the record button and speak; Golden Mind saves your recording and a written transcript on your phone, and gathers your stories into your "My Life Story" book. The microphone is only used while you are recording. If recording doesn't work, open your iPhone's Settings app, tap Golden Mind, and make sure Microphone and Speech Recognition are turned on.
What is Goldie?
Goldie is a friendly AI companion inside Golden Mind that you can chat with by typing or speaking. Goldie's replies are generated by AI and are not professional or medical advice. In an emergency, call 911. If you are in emotional crisis, call or text 988 (Suicide & Crisis Lifeline).
What does Goldie send, and to whom?
Goldie is the only feature that sends anything off your phone, and only after you agree on a one-time consent screen. The messages you type or dictate to Goldie are sent to Rork AI Cloud, an AI service provider, only to create a reply. They are not used for tracking or ads. Your stories, recordings, and other app data stay on your phone. See the Privacy Policy for details.
Goldie isn't answering
Goldie needs an internet connection; the rest of the app works without one. If Goldie doesn't respond:
- Check your Wi-Fi or cellular connection.
- Close the app completely and reopen it.
- Make sure you're running the latest version (open the App Store and check for updates).
If the issue continues, please email us with your iPhone model, iOS version, and a brief description of what happened.
Feedback & feature requests
We'd love to hear from you. If you have ideas, suggestions, or something could be easier to use, send a note to info@totaltrustconsulting.com.
Contact
Thunder Rebel LLC (LuxWeb Studio)
Email: info@totaltrustconsulting.com
See also: Privacy Policy · Terms of Service